Guest Experience Associate — Front Desk

Norwalk-Residence-Inn; Norwalk (CT); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Norwalk Residence Inn is seeking a Front Desk Agent in Norwalk, CT for on-site duties. The role focuses on courteous guest check-in/check-out, handling payments, and providing information with a friendly, professional demeanor.

The position requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and good communication skills. Bilingual English/Spanish is a plus, with knowledge of local activities for guests.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Accounting/Data Entry prior experience a plus.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsabilités

• Provide guest services including check-in/check-out; process payments per policy.
• Adhere to payment, cash handling and credit procedures.
• Generate, print, and distribute daily reports to departments.
• Resolve discrepancies on the room status report with Housekeeping.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Connaissances

Customer service

Communication

Computer skills

Accounting/Data entry

Bilingual English/Spanish

Knowledge of local activities

High school graduate

Formation

High school diploma or equivalent

Description du poste

Norwalk Residence Inn is seeking a Front Desk Agent in Norwalk, CT for on-site duties. The role focuses on courteous guest check-in/check-out, handling payments, and providing information with a friendly, professional demeanor.

The position requires a high school diploma, at least one year of customer service experience (hotel experience preferred), and good communication skills. Bilingual English/Spanish is a plus, with knowledge of local activities for guests.