Guest Experience Agent | Front Desk & Upsell Champion

Fairfield-Inn-; Town of Canton (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Advancement opportunities

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Community Involvement

Job summary

Fairfield-Inn- is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with precision. You will update reservations, assign rooms, and protect guest privacy while delivering memorable service.

The role requires strong communication, the ability to work flexible shifts including overnights and weekends, and a proactive, guest-first attitude. No prior experience mandated but preferred.

Qualifications

• Prior front office or hotel reception experience preferred.
• Excellent written and verbal communication in English.
• Ability to handle guest inquiries with empathy and discretion.

Responsibilities

• Greet guests with a warm welcome and verify reservations.
• Check in/out guests and update guest profiles with accuracy.
• Issue keys securely and safeguard guest privacy.

Skills

Customer service

Communication

English proficiency

Bilingual (asset)

Job description

Fairfield-Inn- is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out with precision. You will update reservations, assign rooms, and protect guest privacy while delivering memorable service.

The role requires strong communication, the ability to work flexible shifts including overnights and weekends, and a proactive, guest-first attitude. No prior experience mandated but preferred.