Guest Experience Agent — Front Desk

EVEN Rockville; Rockville (MD); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

401(k) Savings Plan

Hotel room discount

YouDecide program

Pet insurance

Résumé du poste

EVEN Hotel Rockville is seeking a friendly Front Desk Agent to assist guests with arrival and departure, check-in, and information requests. You will handle reservations, input guest data, and promote hotel services with a positive, professional demeanor.

Responsibilities include processing payments, managing keys and room charges, and delivering exceptional service in a fast-paced environment. Previous hotel experience is preferred, with strong communication and cash handling skills valued.

Qualifications

• Hotel front desk or guest service experience is a plus.
• Strong communication and customer service skills.
• Ability to handle cash and payments accurately.

Responsabilités

• Greet guests with a friendly, professional welcome.
• Assist with check-in/check-out and input guest data.
• Process payments, handle keys and room charges, and promote hotel services.

Connaissances

Customer service

Cash handling

Communication

Problem solving

Attention to detail

Outils

POS system

Computer skills

Description du poste

EVEN Hotel Rockville is seeking a friendly Front Desk Agent to assist guests with arrival and departure, check-in, and information requests. You will handle reservations, input guest data, and promote hotel services with a positive, professional demeanor.

Responsibilities include processing payments, managing keys and room charges, and delivering exceptional service in a fast-paced environment. Previous hotel experience is preferred, with strong communication and cash handling skills valued.