Guest Services Agent with Flexible Schedule & Growth

EVEN Hotel by IHG Norwalk; Norwalk (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

EVEN Hotel by IHG Norwalk is looking for a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. Key responsibilities include assisting with check-in/check-out processes, issuing room keys, processing payments, and coordinating with housekeeping. Candidates should be customer-focused and possess strong communication skills.

The ideal candidate will have a friendly personality, be familiar with hospitality standards, and be proficient in English. Additionally, the position may require the ability to lift up to 30 pounds and work a flexible schedule.

Qualifications

• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation.

Skills

Communication skills

Customer service orientation

Problem-solving

Friendly and outgoing personality

Computer literacy

Job description

EVEN Hotel by IHG Norwalk is looking for a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. Key responsibilities include assisting with check-in/check-out processes, issuing room keys, processing payments, and coordinating with housekeeping. Candidates should be customer-focused and possess strong communication skills.

The ideal candidate will have a friendly personality, be familiar with hospitality standards, and be proficient in English. Additionally, the position may require the ability to lift up to 30 pounds and work a flexible schedule.