Guest Experience & Front Desk Specialist

Extended Stay America; Tempe (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Extended Stay America is seeking a Guest Services Representative in Tempe to greet guests, check-in/out, answer phones, and assist with requests. You will handle reservations, payments, and daily front desk paperwork while upholding ESA safety and service standards.

Join a team focused on delivering a friendly, efficient guest experience, managing guest inquiries through Make it Right when issues arise, and maintaining a clean, organized lobby and front desk area.

Qualifications

• High school diploma or GED, or 1–3 months of related experience.
• Equivalent combination of education and experience.

Responsibilities

• Assist guests and respond to requests with follow-through.
• Process reservations, registration, payment, and departures per guidelines.
• Handle cash, credit card and city ledger balances.

Skills

English proficiency

Property management system proficiency

Auditing capability

Report generation

Basic math skills

Good judgment

Guest issue resolution

Education

High school diploma or GED

Tools

Property management software

Job description

Extended Stay America is seeking a Guest Services Representative in Tempe to greet guests, check-in/out, answer phones, and assist with requests. You will handle reservations, payments, and daily front desk paperwork while upholding ESA safety and service standards.

Join a team focused on delivering a friendly, efficient guest experience, managing guest inquiries through Make it Right when issues arise, and maintaining a clean, organized lobby and front desk area.