Guest Experience Front Desk Specialist

Caesars Entertainment; Robinsonville (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

Caesars Entertainment is seeking a Hotel Agent in Robinsonville, MS, responsible for handling guest check-ins and check-outs while providing exceptional customer service. The role demands strong communication skills and problem-solving abilities.

The successful candidate will manage various tasks, assist guests with inquiries, and maintain an engaging atmosphere. Ideal applicants will have relevant experience and a positive attitude. Join our team to ensure guests feel welcomed and satisfied.

Qualifications

• One year experience in front desk or guest service field.
• Proficient in a second language would be beneficial.
• Must be able to tolerate secondary smoke.
• Must be able to stand for entire shift (an average 8 hour shift).

Responsibilities

• Process check-in and check-out transactions for guests.
• Respond to inquiries and complaints in a courteous manner.
• Assist guests with booking services when necessary.
• Maintain a professional attitude towards all guests.

Skills

Strong interpersonal and communication skills

Self-starter with strong problem solving ability

Basic computer knowledge

Ability to communicate verbally

Team player

Job description

Caesars Entertainment is seeking a Hotel Agent in Robinsonville, MS, responsible for handling guest check-ins and check-outs while providing exceptional customer service. The role demands strong communication skills and problem-solving abilities.

The successful candidate will manage various tasks, assist guests with inquiries, and maintain an engaging atmosphere. Ideal applicants will have relevant experience and a positive attitude. Join our team to ensure guests feel welcomed and satisfied.