Guest Services Agent — Front Desk & Guest Support

Caesars Entertainment; Robinsonville (MS); On-site; USD 29,000 - 36,000; Full time

Job summary

Caesars Entertainment in Robinsonville, MS is seeking a Hotel Agent to handle arrival and departure transactions for guests and serve as the first point of contact for questions, with an upbeat attitude.

The role emphasizes accurate cashiering, prompt telephone responses, assisting guests with issues and special requests, generating shift reports, and maintaining organized, well-stocked workstations.

Responsibilities

• Complete arrival and departure transactions for hotel guests.
• Greet guests with a positive attitude, resolve questions, and be a welcoming first point of contact.
• Answer telephone promptly with a pleasant voice.
• Maintain accuracy in cashiering and assist guests with problems or special needs.
• Generate shift reports and provide rate information for dates.
• Process casino status changes on guest folios and attach required paperwork.
• Keep stations neat and stocked with supplies.

Job description

Caesars Entertainment in Robinsonville, MS is seeking a Hotel Agent to handle arrival and departure transactions for guests and serve as the first point of contact for questions, with an upbeat attitude.

The role emphasizes accurate cashiering, prompt telephone responses, assisting guests with issues and special requests, generating shift reports, and maintaining organized, well-stocked workstations.