Hotel Front Desk Agent — Guest Experience Champion

Caesars Entertainment; Bossier City (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment in Louisiana is seeking a Hotel Front Desk Agent who delivers aggressive hospitality within the Family-Style Service model. You will greet guests, assist with check-in/check-out, and provide information about on-property services.

The role emphasizes friendly, courteous interactions, accurate posting of charges, and timely response to guest needs. Proficiency with Word/Excel and LMS is preferred, and a flexible schedule including nights and weekends is required.

Qualifications

• High school diploma or equivalent required.
• Experience in data entry and dealing with the public is required.
• Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred.
• Must be able to read, write, speak and understand English.

Responsibilities

• Greets and assists each guest in a friendly and courteous manner at check-in and check-out.
• Provides information and directions to guests regarding hotel services.
• Posts charges, handles folios for individuals and groups, and settles accounts with housekeeping.
• Receives payments and maintains an operating bank with proper authorization.
• Provides reservations for Casino/Hotel guests including restaurants and events.
• Ensures timely delivery of messages, mail, and packages.
• Maintains knowledge of hotel, local events, and promotions to provide superior service.
• Contributes to a positive and enthusiastic guest experience.

Skills

Data entry

Dealing with the public

Team player

English proficiency

Customer service mindset

Education

High school diploma

Tools

Microsoft Word

Microsoft Office

Outlook

Excel

LMS system knowledge

Job description

Caesars Entertainment in Louisiana is seeking a Hotel Front Desk Agent who delivers aggressive hospitality within the Family-Style Service model. You will greet guests, assist with check-in/check-out, and provide information about on-property services.

The role emphasizes friendly, courteous interactions, accurate posting of charges, and timely response to guest needs. Proficiency with Word/Excel and LMS is preferred, and a flexible schedule including nights and weekends is required.