Guest Experience Specialist — Front Desk & Check-In Pro

Caesars Entertainment; St. Louis (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Entertainment in St. Louis, MO, is seeking a Front Desk Guest Services Associate to deliver superior service at check-in/out and guest interactions. You will greet guests, manage reservations, and process payments with a professional demeanor, while supporting daily hotel operations.

The role requires strong communication, multitasking, and reliability, with the ability to work a flexible schedule including nights and weekends in a fast-paced hospitality environment.

Qualifications

• Customer-focused and service-driven.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle multiple guests and requests.
• Accurate cash handling and checkout procedures.
• Present a professional appearance and demeanor.
• Regular and punctual attendance.

Responsibilities

• Provides superior service to internal and external guests in a hotel setting.
• Welcomes guests and assists with check-ins and check-outs in a positive, professional manner.
• Greet guests, handle inquiries, and answer calls in a friendly voice.
• Register guests accurately and process payments at checkout efficiently.
• Assign guest accommodations per procedures and policies.
• Maintain knowledge of occupancy, events, and promotions affecting daily operations.
• Handle reservations, including same-day or advance bookings as required.
• Maintain guest relations and escalate complaints as needed.
• Perform other duties as assigned by management.
• Work flexibly including nights, weekends, and holidays.

Job description

Caesars Entertainment in St. Louis, MO, is seeking a Front Desk Guest Services Associate to deliver superior service at check-in/out and guest interactions. You will greet guests, manage reservations, and process payments with a professional demeanor, while supporting daily hotel operations.

The role requires strong communication, multitasking, and reliability, with the ability to work a flexible schedule including nights and weekends in a fast-paced hospitality environment.