Guest Experience Front Desk Agent

Caesars Entertainment; New Orleans (LA); In loco; USD 28.000 - 37.000; Tempo pieno

Descrizione del lavoro

Caesars Entertainment is hiring a Front Desk Agent in New Orleans. You will assist guests with check-in/check-out, handle cash and credit transactions, and coordinate with other departments to ensure exceptional service.

Qualifications include a High School diploma, 3 months of customer service, and ability to type 25 wpm. You must pass a math test, work varied shifts, and maintain a neat appearance.

Competenze

• High School graduate or equivalent is required.
• Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team.
• Must be able to work any day of the week and any shift. Must present a well-groomed appearance.

Mansioni

• Acknowledge, greet and converse in English with customers who approach the front desk.
• Give clear directions to guests.
• Complete required paperwork for various front desk transactions and input information into the computer.
• Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately.
• Check guests in and out.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

Conoscenze

Customer service

Typing 25 wpm

Math skills

Teamwork

Attendance

Formazione

High School diploma or equivalent

Descrizione del lavoro

Caesars Entertainment is hiring a Front Desk Agent in New Orleans. You will assist guests with check-in/check-out, handle cash and credit transactions, and coordinate with other departments to ensure exceptional service.

Qualifications include a High School diploma, 3 months of customer service, and ability to type 25 wpm. You must pass a math test, work varied shifts, and maintain a neat appearance.