Guest Experience Front Desk Specialist

Four Points by Sheraton Richmond; Richmond (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

Four Points by Sheraton Richmond is seeking a friendly Front Desk Agent to welcome guests, check them in/out, and assist with room reservations and information about the property. You will handle cash and card transactions, balance daily activities, and ensure a positive guest experience.

Desirable candidates will have experience in hotel front desk roles, familiarity with OnQ or Opera, and strong communication and organizational skills.

Qualifications

• Experience in hospitality or front desk roles preferred.
• Strong communication and organizational skills required.

Responsibilities

• Handle guest check-ins and check-outs professionally.
• Provide information about rooms, rates, and amenities.
• Resolve guest issues to ensure satisfaction.
• Process cash handling and credit card transactions accurately.
• Balance and report cash/credit transactions per policies.
• Perform other duties as assigned.

Skills

Guest services

Communication

Cash handling

Reservation software

Tools

OnQ

Opera

Job description

Four Points by Sheraton Richmond is seeking a friendly Front Desk Agent to welcome guests, check them in/out, and assist with room reservations and information about the property. You will handle cash and card transactions, balance daily activities, and ensure a positive guest experience.

Desirable candidates will have experience in hotel front desk roles, familiarity with OnQ or Opera, and strong communication and organizational skills.