Guest Experience Supervisor: Front Desk Leader

Aimbridge Hospitality; Alexandria (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401k Retirement Plan

Paid Time Off

Employee Assistance Program

Job summary

Aimbridge Hospitality’s Four Points by Sheraton Alexandria is seeking a Front Desk Supervisor to lead our front desk team, ensure smooth check-ins, and create a welcoming guest experience. You’ll train associates, handle VIP requests, and maintain safety and standards while solving problems with confidence.

The role is on-site in Alexandria, LA, offering a competitive benefits package and opportunities to grow with our team.

Qualifications

• Greet guests warmly and manage check-ins/check-outs smoothly.
• Oversee reservations, VIP requests, and guest satisfaction.
• Track logs, messages, and packages with accuracy.
• Balance rate promotions to boost room revenue while maintaining value.
• Lead and train front desk staff, addressing guest concerns confidently.
• Ensure compliance with safety and quality standards.

Responsibilities

• Greet guests with warmth and manage check-ins/check-outs smoothly.
• Coordinate with team to handle reservations and VIP requests.
• Monitor rates, packages, and promotions to optimize revenue.
• Lead, train, and support associates; resolve guest issues creatively.

Skills

Guest Experience Pro

Operations Maestro

Revenue & Rate Strategist

Team Leader

Problem Solver

Education

High School diploma

College coursework helpful

2-3 years hospitality experience

Supervisory experience preferred

Valid driver’s license

Certifications (Food Handlers, CPR, First Aid)

Job description

Aimbridge Hospitality’s Four Points by Sheraton Alexandria is seeking a Front Desk Supervisor to lead our front desk team, ensure smooth check-ins, and create a welcoming guest experience. You’ll train associates, handle VIP requests, and maintain safety and standards while solving problems with confidence.

The role is on-site in Alexandria, LA, offering a competitive benefits package and opportunities to grow with our team.