Front Desk Experience Ambassador

Omni Hotels & Resorts; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Richmond Hotel in Richmond, VA seeks a friendly Front Desk Agent to provide a five-star welcome and depart experience, serve as an ambassador for the resort, and assist guests with information and requests.

You will settle accounts at checkout, address issues promptly, and collaborate with Concierge, Bell-Door and Ideal Services teams to ensure guest satisfaction and seamless service.

Qualifications

• Must have customer service experience in hospitality.
• Prior front desk experience preferred.
• Cashiering experience preferred.
• Fluency in a foreign language preferred.
• Ability to stand for entire shift and work under pressure.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Skills

Communication skills

Customer service experience

Hotel front desk experience

Cashiering experience

Foreign language proficiency

Stand for shift

Work under pressure

Job description

Omni Richmond Hotel in Richmond, VA seeks a friendly Front Desk Agent to provide a five-star welcome and depart experience, serve as an ambassador for the resort, and assist guests with information and requests.

You will settle accounts at checkout, address issues promptly, and collaborate with Concierge, Bell-Door and Ideal Services teams to ensure guest satisfaction and seamless service.