Front Desk Agent - Full-Time, Guest Experience

Four Points by Sheraton; Novi (MI); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

Four Points by Sheraton Novi is seeking a friendly and dependable Full-Time Front Desk Agent to join our hotel team. You will greet guests, manage check-ins/outs, answer inquiries, and support daily front desk operations.

The ideal candidate provides excellent customer service, multitasks effectively, and maintains a welcoming atmosphere for all guests. Weekend and holiday availability is required.

Qualifications

• Excellent customer service and communication skills.
• Friendly, professional, and dependable attitude.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills and ability to learn hotel front desk systems.

Responsibilities

• Welcome guests and provide a friendly, professional first impression.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer phones, emails, and guest inquiries.
• Assist guests with questions, requests, and concerns.
• Handle reservations, room assignments, and guest accounts.
• Process payments and maintain accurate front desk records.
• Communicate effectively with housekeeping and other hotel departments.
• Monitor the lobby and maintain a clean, organized front desk area.
• Follow hotel policies and procedures regarding guest service, security, and safety.
• Address guest concerns professionally and work to find appropriate solutions.
• Complete shift reports and other required front desk paperwork.
• Maintain a positive and welcoming atmosphere for all guests.

Skills

Customer service

Communication

Attention to detail

Multitasking

Basic computer skills

Reliability

Job description

Four Points by Sheraton Novi is seeking a friendly and dependable Full-Time Front Desk Agent to join our hotel team. You will greet guests, manage check-ins/outs, answer inquiries, and support daily front desk operations.

The ideal candidate provides excellent customer service, multitasks effectively, and maintains a welcoming atmosphere for all guests. Weekend and holiday availability is required.