Guest Experience Specialist

Hilton; Richmond (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

Hilton in Richmond is seeking a Guest Services Agent to welcome guests, check them in and out, and respond to needs to ensure a positive stay. The role supports front desk operations with a friendly, professional demeanor and strong communication skills.

Candidates should have a high school diploma (preferably) and hospitality or customer service experience; PMS familiarity is a plus. Shifts include weekends and holidays, with equal opportunity employment by Hilton.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitask

Data-entry

Problem-solving

Conflict-resolution

Professional demeanor

Education

High school diploma

Tools

PMS

Job description

Hilton in Richmond is seeking a Guest Services Agent to welcome guests, check them in and out, and respond to needs to ensure a positive stay. The role supports front desk operations with a friendly, professional demeanor and strong communication skills.

Candidates should have a high school diploma (preferably) and hospitality or customer service experience; PMS familiarity is a plus. Shifts include weekends and holidays, with equal opportunity employment by Hilton.