Guest Experience Specialist — Flexible Scheduling

White Lodging; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

White Lodging in Richmond, VA is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and manage reservations. You will strive to deliver a seamless check-in and check-out experience while upholding brand standards and hotel procedures.

The ideal candidate communicates clearly, places guest satisfaction first, and thrives in a fast-paced, guest-facing setting. This entry-level role offers growth opportunities within our hospitality operations across multiple properties.

Qualifications

• Customer-focused service orientation.
• Strong verbal and written communication abilities.
• Ability to follow cash handling procedures and hotel policies.

Responsibilities

• Provide high-quality service to guests, anticipating and exceeding expectations.
• Check guests in and out efficiently and warmly.
• Follow cash handling, credit, and check cashing procedures accurately.
• Develop knowledge of hotel services, hours, locations, rates, and amenities.
• Assist in lobby cleanliness and appearance.
• Maintain confidentiality of guest and hotel information.
• Respond to and resolve guest concerns promptly and professionally.

Skills

Customer service

Communication skills

Cash handling

Job description

White Lodging in Richmond, VA is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and manage reservations. You will strive to deliver a seamless check-in and check-out experience while upholding brand standards and hotel procedures.

The ideal candidate communicates clearly, places guest satisfaction first, and thrives in a fast-paced, guest-facing setting. This entry-level role offers growth opportunities within our hospitality operations across multiple properties.