Guest Experience Concierge

Schulte Restaurant Group; New York, Northern (NY, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Employee Assistance Program

Telemedicine access

Job summary

Schulte Hospitality Group in New York is seeking a dynamic Guest Service Representative to greet guests, manage check-ins and provide outstanding service at the front desk. You will handle guest needs with professionalism and coordinate with teams to ensure smooth arrivals and departures.

Ideal candidates have front desk experience and strong communication skills. This full-time position offers a comprehensive benefits package, daily pay options in some cases, and opportunities for growth within

Qualifications

• Minimum of one year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Responsibilities

• Greets guests as they arrive with personal recognition
• Reviews arrival lists daily and assists in preparing welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and transfer as needed
• Maintain front desk area clean and organized
• Handle guest PPI data with proper procedures
• Follow check-in/check-out checklist and collect IDs and payments
• Attend to guest needs and inquiries promptly

Skills

Front Desk Operations

Customer Service

Verbal & written communication

Basic computer skills

Education

High School education

Tools

Cash handling

Job description

Schulte Hospitality Group in New York is seeking a dynamic Guest Service Representative to greet guests, manage check-ins and provide outstanding service at the front desk. You will handle guest needs with professionalism and coordinate with teams to ensure smooth arrivals and departures.

Ideal candidates have front desk experience and strong communication skills. This full-time position offers a comprehensive benefits package, daily pay options in some cases, and opportunities for growth within