Guest Care Concierge — Front Desk

Tapestry Conshohocken; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Concord Hospitality is seeking a Front Desk & Guest Care professional in New York to deliver exceptional guest service at the hotel’s hub. You will be proactive, responsive, and friendly, engaging with guests and supporting front desk operations.

The role is on-site, full-time, with responsibilities spanning guest assistance, issue resolution, and department coordination. Concord offers a comprehensive benefits package and growth opportunities within the brand.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality is seeking a Front Desk & Guest Care professional in New York to deliver exceptional guest service at the hotel’s hub. You will be proactive, responsive, and friendly, engaging with guests and supporting front desk operations.

The role is on-site, full-time, with responsibilities spanning guest assistance, issue resolution, and department coordination. Concord offers a comprehensive benefits package and growth opportunities within the brand.