Guest Experience Front Desk Specialist

Greenville Embassy Suites; Nashville (TN); On-site; USD 24,000 - 26,000; Full time

Job summary

Atrium invites applications for a Front Desk Associate at Nashville Residence Inn. You will oversee front desk operations, handle guest check-ins/outs with warmth, and serve as the friendly coach for new team members. We value service orientation and a collaborative spirit.

The role requires a high school diploma, customer-service experience, and comfort using hotel systems. You should be able to lift 50 lbs, stay on your feet, and contribute to a welcoming lobby environment every day.

Qualifications

• Customer service experience and patience to ensure smooth operations.
• Leadership or mentoring experience to train teammates.
• Ability to use hotel management systems confidently.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally to ensure satisfaction.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service experience

Leadership experience

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium invites applications for a Front Desk Associate at Nashville Residence Inn. You will oversee front desk operations, handle guest check-ins/outs with warmth, and serve as the friendly coach for new team members. We value service orientation and a collaborative spirit.

The role requires a high school diploma, customer-service experience, and comfort using hotel systems. You should be able to lift 50 lbs, stay on your feet, and contribute to a welcoming lobby environment every day.