Guest Experience Lead, Front Desk

HEI Hotels & Resorts; Nashville (TN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

Paid Time Off

Pet Insurance

401(k) Matching

Hotel Discounts

Job summary

Sheraton Music City Hotel is seeking a Front Desk Associate to deliver outstanding guest service at the lobby desk in Nashville. You will assist with arrival/departure, check-in/check-out, and information delivery to guests with a warm, professional approach.

The role requires at least one year in hospitality customer service, strong communication, and the ability to handle payments and front desk software. Training and a supportive team environment are provided.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with customers with patience, tact and diplomacy to resolve conflicts.
• Basic mathematical skills and calculator use for moderately complex calculations.
• Ability to input information using a moderately complex computer system.
• Ability to stand, walk and work behind the front desk.
• Strong verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information.
• Assist with check-in/check-out and manage room assignments.
• Handle payments, post charges, and balance the cash drawer.
• Answer calls promptly and relay messages to guests and staff.
• Resolve guest issues with calm, clear judgment and escalation as needed.
• Maintain guest records and observe front desk procedures and policies.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication skills

Mathematical skills

Computer input

Verbal/written communication

Adaptable communication

Attention to safety

Job description

Sheraton Music City Hotel is seeking a Front Desk Associate to deliver outstanding guest service at the lobby desk in Nashville. You will assist with arrival/departure, check-in/check-out, and information delivery to guests with a warm, professional approach.

The role requires at least one year in hospitality customer service, strong communication, and the ability to handle payments and front desk software. Training and a supportive team environment are provided.