Front Desk Specialist: Elevate Guest Experience

Atrium Hospitality; Franklin (TN); Hybrid; USD 34,000 - 36,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid Time Off & Vacation

DailyPay available

Job summary

Atrium Hospitality is seeking a Front Desk Associate for the Franklin Embassy Suites in Franklin, TN. You will manage guest check-ins and check-outs with warmth and accuracy, assist teammates, and help keep the lobby welcoming and guest-ready.

Ideal candidates have customer service experience, hospitality or leadership background, a high school diploma, and comfort using hotel systems. You must be able to lift 50 lbs and stay on your feet.

Qualifications

• Customer service experience and guest interaction skills.
• Ability to communicate clearly and calmly with guests and teammates.
• Comfort using hotel systems and tech tools.
• Physically able to lift up to 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and assist guests with check-in/check-out.
• Support and train front desk team members as needed.
• Resolve guest issues quickly and professionally to maintain guest satisfaction.
• Keep the lobby organized, ready for guests, and assist with business-center tasks.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

PMS (Property Management System)

Job description

Atrium Hospitality is seeking a Front Desk Associate for the Franklin Embassy Suites in Franklin, TN. You will manage guest check-ins and check-outs with warmth and accuracy, assist teammates, and help keep the lobby welcoming and guest-ready.

Ideal candidates have customer service experience, hospitality or leadership background, a high school diploma, and comfort using hotel systems. You must be able to lift 50 lbs and stay on your feet.