Guest Experience Lead — Front Desk

Atrium Hospitality; United States; On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality is seeking a Front Desk Specialist at the Franklin Embassy Suites in Franklin, TN. The role centers on welcoming guests, handling check-ins/outs with warmth, and supporting a team of front desk staff to ensure smooth daily operations.

You will train new colleagues, resolve guest issues promptly, and help manage tasks to keep the lobby guest-ready. This position emphasizes hospitality, customer service, and teamwork in a fast-paced hotel setting.

Qualifications

• Customer service experience and strong people skills.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech-savvy with confidence using hotel systems.
• Ability to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and assist guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets and lobby readiness.

Skills

Customer service

Hospitality experience

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Hotel PMS systems

POS systems

Job description

Atrium Hospitality is seeking a Front Desk Specialist at the Franklin Embassy Suites in Franklin, TN. The role centers on welcoming guests, handling check-ins/outs with warmth, and supporting a team of front desk staff to ensure smooth daily operations.

You will train new colleagues, resolve guest issues promptly, and help manage tasks to keep the lobby guest-ready. This position emphasizes hospitality, customer service, and teamwork in a fast-paced hotel setting.