Guest Services Pro — Front Desk & Guest Experience

Vision Hospitality Group, Inc.; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Reimbursement Program

401(k) and 401(k) matching

Employee Assistance Program

Job summary

Vision Hospitality Group, Inc. in Knoxville, Tennessee is seeking a Guest Services / Front Desk Representative. This role is crucial for delivering high-quality customer service during hotel check-in and throughout the guest's stay. Responsibilities include assisting guests with requests, performing clerical tasks, and ensuring a clean work area. Ideal candidates will have strong communication skills and an ability to work effectively under pressure. Vision Hospitality Group offers excellent benefits, including paid time off and 401(k) matching.

Qualifications

• Must have customer service experience and be attentive to guest needs.
• A flexible schedule is a must due to varying work hours.
• Ability to handle cash and maintain security of financial data.

Responsibilities

• Deliver outstanding customer service to guests during check-in/out.
• Respond to guest inquiries with urgency and professionalism.
• Assist in various clerical duties including reception and accounting tasks.

Skills

Effective communication skills

Organizational skills

Customer service orientation

Ability to work under pressure

Knowledge of hotel systems

Tools

PBX phone system

PMS reservation systems

Job description

Vision Hospitality Group, Inc. in Knoxville, Tennessee is seeking a Guest Services / Front Desk Representative. This role is crucial for delivering high-quality customer service during hotel check-in and throughout the guest's stay. Responsibilities include assisting guests with requests, performing clerical tasks, and ensuring a clean work area. Ideal candidates will have strong communication skills and an ability to work effectively under pressure. Vision Hospitality Group offers excellent benefits, including paid time off and 401(k) matching.