Guest Services Pro — Front Desk & Guest Experience

Home2Suites East Ridge; Chattanooga (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality company in Chattanooga is seeking a Guest Services / Front Desk Representative to deliver exceptional service to guests, ensuring a pleasant stay. The role requires excellent communication skills and the ability to work in a team-focused environment. Responsibilities include handling guest check-ins/outs, responding to inquiries, and maintaining hotel operations. Ideal candidates should have a strong commitment to customer service and possess the ability to work under pressure.

Qualifications

• Must have excellent customer service skills and a friendly demeanor.
• Ability to work in a fast-paced environment and handle pressure.
• Must be organized, responsible, and maintain confidentiality.

Responsibilities

• Deliver outstanding customer service to every guest.
• Handle check-in/check-out processes efficiently.
• Maintain cleanliness and attractiveness of work area.

Skills

Customer service

Communication skills

Organizational skills

Tools

PMS reservation systems

PBX phone system

Job description

A hospitality company in Chattanooga is seeking a Guest Services / Front Desk Representative to deliver exceptional service to guests, ensuring a pleasant stay. The role requires excellent communication skills and the ability to work in a team-focused environment. Responsibilities include handling guest check-ins/outs, responding to inquiries, and maintaining hotel operations. Ideal candidates should have a strong commitment to customer service and possess the ability to work under pressure.