Guest Experience Front Desk Specialist

Mohegan Sun; Montville (CT); On-site; USD 32,000 - 45,000; Full time

Job summary

Mohegan Sun in Montville, Connecticut is seeking enthusiastic staff for hotel guest services. The role involves greeting guests warmly, registering hotel guests, and addressing concerns efficiently to ensure a seamless stay.

Applicants are expected to possess excellent communication and multitasking skills, with a high school diploma or equivalent required. Experience in high-volume hotel environments is a plus. The position offers regular shifts and a fast-paced work environment.

Qualifications

• Previous high-volume hotel guest service experience required.
• Excellent computer skills needed.
• Must have the ability to multitask in stressful situations.

Responsibilities

• Greets guests warmly and provides outstanding service.
• Registers hotel guests and issues room keys.
• Addresses guest concerns promptly.
• Processes express checkouts to maximize room availability.
• Manages phone calls in a timely manner.

Skills

Guest service skills

Excellent communication skills

Multi-tasking ability

Typing skills

Education

High School Diploma or equivalent

Tools

LMS, LRS

HMS

RPOS

Lodgenet

Bartech

Expresso

Hotel paging system

telecheck

Time Lox/DC One

Job description

Mohegan Sun in Montville, Connecticut is seeking enthusiastic staff for hotel guest services. The role involves greeting guests warmly, registering hotel guests, and addressing concerns efficiently to ensure a seamless stay.

Applicants are expected to possess excellent communication and multitasking skills, with a high school diploma or equivalent required. Experience in high-volume hotel environments is a plus. The position offers regular shifts and a fast-paced work environment.