Guest Experience Front Desk Specialist

Mohegan Sun; Montville (CT); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

Mohegan Sun in Montville, Connecticut is seeking enthusiastic staff for hotel guest services. The role involves greeting guests warmly, registering hotel guests, and addressing concerns efficiently to ensure a seamless stay.

Applicants are expected to possess excellent communication and multitasking skills, with a high school diploma or equivalent required. Experience in high-volume hotel environments is a plus. The position offers regular shifts and a fast-paced work environment.

Qualifikationen

• Previous high-volume hotel guest service experience required.
• Excellent computer skills needed.
• Must have the ability to multitask in stressful situations.

Aufgaben

• Greets guests warmly and provides outstanding service.
• Registers hotel guests and issues room keys.
• Addresses guest concerns promptly.
• Processes express checkouts to maximize room availability.
• Manages phone calls in a timely manner.

Kenntnisse

Guest service skills

Excellent communication skills

Multi-tasking ability

Typing skills

Ausbildung

High School Diploma or equivalent

Tools

LMS, LRS

HMS

RPOS

Lodgenet

Bartech

Expresso

Hotel paging system

telecheck

Time Lox/DC One

Jobbeschreibung

Mohegan Sun in Montville, Connecticut is seeking enthusiastic staff for hotel guest services. The role involves greeting guests warmly, registering hotel guests, and addressing concerns efficiently to ensure a seamless stay.

Applicants are expected to possess excellent communication and multitasking skills, with a high school diploma or equivalent required. Experience in high-volume hotel environments is a plus. The position offers regular shifts and a fast-paced work environment.