Guest Concierge & Reservations Specialist

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Mohegan Sun in Connecticut seeks a guest services associate to warmly greet hotel guests, assist with check-ins and reservations, and provide outstanding service. You will coordinate with departments to fulfill requests and help with dinner and golf bookings, offering written confirmations.

You will also assist with transportation arrangements, share information about the property and surrounding area, and support front desk operations with payments and keys. Excellent communication is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel guest relations and front desk preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Greet hotel guests warmly and provide outstanding customer service.
• Assist guests with check-in and reservations and coordinate with departments.
• Arrange dinner and golf reservations and provide written confirmations.
• Assist guests with transportation arrangements and directions.
• Provide information about Mohegan Sun and local area to guests.
• Register guests, assign rooms, issue keys, and manage payment methods.

Skills

Customer service

Hospitality

Check-in

Reservations

Education

High School Diploma or equivalent

Tools

LMS

ACSC

HMS

Espresso

LRS

Timelox

DC-1

Hotel paging system

RPOS

Job description

Mohegan Sun in Connecticut seeks a guest services associate to warmly greet hotel guests, assist with check-ins and reservations, and provide outstanding service. You will coordinate with departments to fulfill requests and help with dinner and golf bookings, offering written confirmations.

You will also assist with transportation arrangements, share information about the property and surrounding area, and support front desk operations with payments and keys. Excellent communication is essential.