Guest Experience Host — Welcoming, Seating & Service

Mohegan Sun; Montville (CT); On-site; USD 17,000 - 25,000; Full time

Job summary

Mohegan Sun is seeking a guest-facing Host/Hostess to welcome guests, seat patrons, and present menus according to outlet procedures. You will coordinate seating, manage wait times, answer questions, and assist guests throughout their dining experience.

The ideal candidate has prior guest service experience and the ability to read and follow procedures to determine wait times, while maintaining clean and organized host areas and accurate record-keeping for comps and vouchers.

Qualifications

• Previous guest service experience
• Must be able to read, write and determine wait times based upon procedures
• Must be able to visually scan the restaurant for clean, unoccupied tables

Responsibilities

• Coordinates all guest seating in accordance with proper station rotation
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait time or maintains an orderly line
• Answers phones, assists guests and takes messages as needed
• Answers guest questions concerning restaurant concepts, menus and directions to and from various points
• Interacts with all exiting outlet guests to thank them and solicit comments
• Cleans and organizes the host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet
• Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events
• Performs other related duties, as needed

Skills

Guest service

Communication

Organization

Multi-tasking

Reading/writing

Job description

Mohegan Sun is seeking a guest-facing Host/Hostess to welcome guests, seat patrons, and present menus according to outlet procedures. You will coordinate seating, manage wait times, answer questions, and assist guests throughout their dining experience.

The ideal candidate has prior guest service experience and the ability to read and follow procedures to determine wait times, while maintaining clean and organized host areas and accurate record-keeping for comps and vouchers.