Guest Experience Front Desk Specialist

Rainmaker Hospitality; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts on hotel rooms and

Opportunities for advancement within

Professional development opportunities

Positive and supportive work环境

Job summary

Rainmaker Hospitality in Lexington, KY is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay. The role emphasizes excellent customer service in a fast-paced hotel environment.

The successful candidate will communicate effectively, handle multitasking, and use reservation systems and office software to provide seamless guest experiences. Evening, weekend, and holiday availability is required.

Qualifications

• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficient with office software and reservation systems.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Flexibility

Tools

Reservation systems

Microsoft Office

Job description

Rainmaker Hospitality in Lexington, KY is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay. The role emphasizes excellent customer service in a fast-paced hotel environment.

The successful candidate will communicate effectively, handle multitasking, and use reservation systems and office software to provide seamless guest experiences. Evening, weekend, and holiday availability is required.