Guest Experience Front Desk Agent

Rainmaker Hospitality; Frankfort (KY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Employee Hotel Stay Discounts

Medical, Dental, Vision, Life Insurance

Job summary

Rainmaker Hospitality in Frankfort, Kentucky, is seeking a friendly Front Desk Agent to join our hotel team. This role is pivotal in providing exceptional guest experiences during check-in, check-out, and throughout their stay.

The ideal candidate should possess strong customer service skills, be detail-oriented, and excel in a fast-paced environment. We offer competitive benefits including paid time off and employee discounts.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hotel experience preferred.
• Basic computer skills and ability to learn new software.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Process check-ins and check-outs efficiently.
• Respond promptly to guest inquiries and requests.
• Coordinate with housekeeping and maintenance teams.
• Maintain accurate guest records.
• Answer phone calls and assist with general information.

Skills

Customer service

Strong communication

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Rainmaker Hospitality in Frankfort, Kentucky, is seeking a friendly Front Desk Agent to join our hotel team. This role is pivotal in providing exceptional guest experiences during check-in, check-out, and throughout their stay.

The ideal candidate should possess strong customer service skills, be detail-oriented, and excel in a fast-paced environment. We offer competitive benefits including paid time off and employee discounts.