Front Desk Lead – Guest Experience

Atrium Hospitality; Lexington (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

401(k) match

Health/dental/vision insurance

Paid time off

Discount programs

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality is seeking a Front Desk Associate in Lexington, KY to manage the front desk with warmth and efficiency. You will handle check-ins, check-outs, guest requests, and collaborate with teammates to ensure smooth operations across the lobby region.

The role requires strong customer service, comfort with hotel systems, and physical stamina to stay on your feet while lifting light loads. Atrium emphasizes growth, internal promotions, and comprehensive benefits.

Qualifications

• Customer service experience and the ability to keep guests satisfied.
• Leadership or supervisory experience in hospitality preferred.
• Comfort using hotel systems and key office tech in daily operations.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk teammates; provide friendly coaching.
• Resolve guest issues quickly and professionally to leave guests smiling.
• Assist with daily tasks such as event sheets, business center support, and lobby readiness.

Skills

Customer service

Leadership experience

Tech literacy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

Atrium Hospitality is seeking a Front Desk Associate in Lexington, KY to manage the front desk with warmth and efficiency. You will handle check-ins, check-outs, guest requests, and collaborate with teammates to ensure smooth operations across the lobby region.

The role requires strong customer service, comfort with hotel systems, and physical stamina to stay on your feet while lifting light loads. Atrium emphasizes growth, internal promotions, and comprehensive benefits.