Guest Experience Agent | Travel Discounts & On‑Demand Pay

Superhosthospitality; Lexington (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package, including health, dental, vision, and 401(k)

Exclusive travel discounts at hotel partners

Participation in Wellness program

On-demand pay opportunities

Leadership development program

Inclusive work culture and Culture Committee participation

Job summary

Superhost Hospitality is seeking a Front Desk Agent in Lexington, Kentucky. The role involves greeting guests, managing reservations, and ensuring outstanding service. Ideal candidates possess excellent communication skills and a passion for customer service. Comprehensive training is provided to help you thrive in the role. The position offers a range of perks including health benefits, travel discounts, and opportunities for growth in a supportive culture.

Qualifications

• Must be able to commute.
• Availability for varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries and providing information about hotel facilities.
• Handling reservations, cancellations, and guest inquiries with professionalism.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments for seamless guest experiences.

Skills

Excellent verbal and written communication skills

Passion for delivering outstanding customer service

Ability to handle guest issues with tact and diplomacy

Collaborative mindset to work effectively with colleagues

Job description

Superhost Hospitality is seeking a Front Desk Agent in Lexington, Kentucky. The role involves greeting guests, managing reservations, and ensuring outstanding service. Ideal candidates possess excellent communication skills and a passion for customer service. Comprehensive training is provided to help you thrive in the role. The position offers a range of perks including health benefits, travel discounts, and opportunities for growth in a supportive culture.