Guest Experience Front Desk Agent

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only)

Employer RRSP match (Canada only)

Professional development opportunities

Positive and supportive work环境

Job summary

Rainmaker Hospitality in Cincinnati, Ohio seeks a friendly Front Desk Clerk to greet guests, check in/out, and answer calls. You will handle reservations, assist with inquiries, and maintain a welcoming lobby.

Ideal candidates bring at least 1 year in hospitality or customer service, strong communication skills, and comfort with computers and property management systems. This role offers competitive pay, benefits, and a positive team environment.

Qualifications

• 1+ year of experience in a front desk or customer service role.
• Proficient with MS Office and property management systems.
• Fluent in English

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Skills

Communication skills

Customer service

Multitasking

English fluency

Tools

MS Office

Property management systems

Job description

Rainmaker Hospitality in Cincinnati, Ohio seeks a friendly Front Desk Clerk to greet guests, check in/out, and answer calls. You will handle reservations, assist with inquiries, and maintain a welcoming lobby.

Ideal candidates bring at least 1 year in hospitality or customer service, strong communication skills, and comfort with computers and property management systems. This role offers competitive pay, benefits, and a positive team environment.