Guest Services Agent — Part-Time with Growth & Perks

Superhosthospitality; Lexington (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Comprehensive benefits package including health, dental, vision, and 401(k)

Exclusive travel discounts

Participation in a Wellness program

On-demand pay opportunities

Access to leadership development programs

Inclusive work culture

Job summary

A hospitality company in Lexington, KY seeks a Front Desk Agent to provide exceptional service to guests. Responsibilities include managing check-ins, assisting with inquiries, and resolving guest issues. We're looking for someone with excellent communication skills, a passion for customer service, and a problem-solving attitude. The role offers a part-time schedule with potential full-time opportunities and perks like a comprehensive benefits package and travel discounts.

Qualifications

• Excellent verbal and written communication skills.
• A passion for delivering outstanding customer service.
• Ability to handle guest issues with tact and diplomacy.
• Collaborative mindset to work effectively with colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Skills

Communication Skills

Customer Service

Problem Solving

Team Player

Job description

A hospitality company in Lexington, KY seeks a Front Desk Agent to provide exceptional service to guests. Responsibilities include managing check-ins, assisting with inquiries, and resolving guest issues. We're looking for someone with excellent communication skills, a passion for customer service, and a problem-solving attitude. The role offers a part-time schedule with potential full-time opportunities and perks like a comprehensive benefits package and travel discounts.