Guest Experience Agent — Front Desk

Rainmaker Hospitality; Dayton (OH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee discounts on hotel rooms

Opportunities for advancement

Professional development opportunities

Positive and supportive work环境

Job summary

Rainmaker Hospitality is seeking a friendly Front Desk Agent to join the hotel team. You will manage reservations, check guests in and out, handle payments and keys, and respond to guest inquiries with professional service.

The role requires strong communication skills, multitasking ability, and flexibility to work evenings, weekends, and holidays. Perks include health benefits after 90 days and employee room discounts.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using the ChoiceADVANTAGE system.
• Handle guest requests, such as fresh linen.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Fold laundry and maintain front desk area.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties and restock supplies.

Skills

Communication

Interpersonal skills

Multitasking

Flexibility

Tools

ChoiceADVANTAGE system

Microsoft Office

Job description

Rainmaker Hospitality is seeking a friendly Front Desk Agent to join the hotel team. You will manage reservations, check guests in and out, handle payments and keys, and respond to guest inquiries with professional service.

The role requires strong communication skills, multitasking ability, and flexibility to work evenings, weekends, and holidays. Perks include health benefits after 90 days and employee room discounts.