Guest Experience Specialist — Front Desk & Breakfast

Kaizen Lab Inc.; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Hyatt travel discounts

Supportive leadership

Growth opportunities

Job summary

Hyatt Place Lexington is seeking a Guest Service Representative to warmly welcome guests and ensure a smooth stay. You will handle check-in/out, answer questions, and coordinate with housekeeping to maintain a pristine lobby.

Ideal candidates are customer-focused, professional communicators, able to multitask in a fast-paced environment, and comfortable using hotel systems. This full-time role offers competitive pay, Hyatt travel discounts, and growth opportunities within the hotel.

Qualifications

• Experience in hospitality or customer service.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Comfort with basic computer tasks and hotel systems.
• Reliable and punctual.

Responsibilities

• Greet guests warmly and professionally.
• Check-in/check-out and reservations processed accurately.
• Provide information about amenities and local attractions.
• Handle guest inquiries and requests with empathy.
• Process payments and verify identification.
• Monitor lobby and public areas for cleanliness.
• Assist with breakfast area and light kitchen tasks.
• Support market sales and beverage service.
• Coordinate with Housekeeping and Maintenance.
• Follow safety and brand standards; contribute to a positive environment.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Attention to detail

Stand for long periods

Teamwork

Tools

Hotel PMS

POS systems

Job description

Hyatt Place Lexington is seeking a Guest Service Representative to warmly welcome guests and ensure a smooth stay. You will handle check-in/out, answer questions, and coordinate with housekeeping to maintain a pristine lobby.

Ideal candidates are customer-focused, professional communicators, able to multitask in a fast-paced environment, and comfortable using hotel systems. This full-time role offers competitive pay, Hyatt travel discounts, and growth opportunities within the hotel.