Hotel Operations Leader: Guest Experience & Growth

Rainmaker Hospitality; Lexington (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career advancement opportunities

Job summary

Rainmaker Hospitality in Lexington, KY, seeks an experienced General Manager to oversee all hotel operations and drive revenue growth while maintaining exceptional guest service. You will lead front desk, housekeeping, maintenance, and F&B teams, set budgets, and implement policies to boost efficiency.

The role requires a proven leadership track record, strong communication skills, and the ability to work nights and weekends in a dynamic hospitality environment.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Experience in hotel management or similar role.
• Strong leadership and motivational abilities.
• Excellent communication and interpersonal skills.
• Budgeting and financial management knowledge.
• Familiarity with hotel management software systems.
• Multilingual skills are a plus.
• Ability to work nights and weekends with flexibility.

Responsibilities

• Oversee all hotel operations including front desk, housekeeping, maintenance, and F&B.
• Develop strategies to maximize revenue and profitability.
• Ensure exceptional guest service and satisfaction.
• Lead and train a team, providing development opportunities.
• Maintain cleanliness, safety, and security standards.
• Collaborate with departments to ensure smooth operations.
• Handle guest complaints professionally and promptly.
• Develop and implement policies to improve efficiency.

Skills

Leadership

Communication

Interpersonal skills

Multilingual

Flexible hours

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Rainmaker Hospitality in Lexington, KY, seeks an experienced General Manager to oversee all hotel operations and drive revenue growth while maintaining exceptional guest service. You will lead front desk, housekeeping, maintenance, and F&B teams, set budgets, and implement policies to boost efficiency.

The role requires a proven leadership track record, strong communication skills, and the ability to work nights and weekends in a dynamic hospitality environment.