Guest Experience Front Desk Specialist

Mcr-Hotels; King of Prussia (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hampton Inn Philadelphia/King Of Prussia (Valley Forge) seeks a Front Desk Agent to ensure a friendly arrival and departure experience, addressing all guest requests promptly. The role emphasizes guest relations, accurate check-ins, and upholding hotel standards with a can-do attitude.

Responsibilities include handling rate promotions, after-check-in follow-ups, and maintaining professional communication. A positive, guest-centric approach and availability for varied shifts are essential.

Qualifications

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests.
• Communication Skills: Must convey information clearly.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out timely and post-check-in follow-up to ensure comfort.
• Rate Schedule: Up-to-date understanding of room rates and promotions.
• Incoming Mail: Receive and note all incoming mail per daily shift checklist.
• Standards & Courtesy: Greet guests warmly, use names when possible, and maintain professional hospitality.
• Teamwork: Communicate clearly and collaborate to create a welcoming environment.

Skills

Hospitality experience

Can-do attitude

Follow guidelines

Pace under pressure

Listening & conflict resolution

Communication skills

Job description

Hampton Inn Philadelphia/King Of Prussia (Valley Forge) seeks a Front Desk Agent to ensure a friendly arrival and departure experience, addressing all guest requests promptly. The role emphasizes guest relations, accurate check-ins, and upholding hotel standards with a can-do attitude.

Responsibilities include handling rate promotions, after-check-in follow-ups, and maintaining professional communication. A positive, guest-centric approach and availability for varied shifts are essential.