Front Desk Guest Experience Agent

Remington Hotels; Philadelphia (Philadelphia County); On-site; USD 19,000 - 30,000; Full time

Job summary

Remington Hotels in Philadelphia, PA is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and reservations.

You will handle charges, maintain accurate daily transactions, and use the Front Office system to manage bookings, rates, and cancellations. The role requires strong communication, teamwork, and excellent guest service in a fast-paced hotel environment.

Prior hospitality experience is preferred.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules to include nights, weekends, and holidays.
• Enjoy working as part of a team that provides great guest experiences.
• Strong communication skills, both verbal and written.
• Prolonged periods of sitting at a desk and working on a computer (6–8 hours).
• Occasional lifting and moving up to 25 pounds.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently.
• Maintain complete working knowledge of Front Office system and daily transactions.
• Manage cash handling, including cash, checks and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Know and apply hotel rates, discounts, and cancellation/relocation procedures.
• Take same-day reservations and handle related procedures.

Skills

Communication skills

Team player

Customer service mindset

Multitasking

Cash handling

Job description

Remington Hotels in Philadelphia, PA is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and reservations.

You will handle charges, maintain accurate daily transactions, and use the Front Office system to manage bookings, rates, and cancellations. The role requires strong communication, teamwork, and excellent guest service in a fast-paced hotel environment.

Prior hospitality experience is preferred.