Guest Experience Front Desk Agent — Day/Night Shifts

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 32,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts in Philadelphia is seeking a Front Desk Agent to welcome guests, manage check-ins, and answer inquiries, ensuring a welcoming stay. Shifts are 7-3pm and 3-11pm, with a strong focus on guest satisfaction and smooth front-desk operations.

You will be the main hub of communication between our guests and all hotel departments, delivering outstanding service and supporting revenue-positive operations throughout the guest experience.

Qualifications

• Experience as a hotel front desk or customer service role.
• Preferred 1 year of front desk experience.

Responsibilities

• Greet guests, check-in/out, and manage reservations.
• Coordinate with hotel departments to ensure guest satisfaction.

Skills

Hotel Front Desk

Job description

Crescent Hotels & Resorts in Philadelphia is seeking a Front Desk Agent to welcome guests, manage check-ins, and answer inquiries, ensuring a welcoming stay. Shifts are 7-3pm and 3-11pm, with a strong focus on guest satisfaction and smooth front-desk operations.

You will be the main hub of communication between our guests and all hotel departments, delivering outstanding service and supporting revenue-positive operations throughout the guest experience.