Guest Experience Specialist — Front Desk

Mamardi Recruiting; Philadelphia (Philadelphia County); On-site; USD 24,796; Full time

Benefits offered by this job

Discounts on hotel rooms

Gift shop discounts

Food and beverage discounts

Community involvement opportunities

Supportive leadership

Job summary

A hospitality recruitment agency is seeking a Front Desk Agent in Philadelphia, PA. This full-time role pays $18.03/hour and involves organizing guest check-ins, providing local information, and completing cashier reports. The ideal candidate possesses a warm demeanor and strong attention to detail, ensuring excellent guest experiences. Opportunities for community involvement and various employee discounts are also provided.

Qualifications

• Warm, people-oriented demeanor essential for guest interactions.
• Attention to detail to handle guest requirements accurately.
• Team-first attitude to foster a collaborative environment.

Responsibilities

• Organize and process guest check-ins/check-outs.
• Secure payment and adjust billing as needed.
• Provide guests with essential information and amenities.
• Run daily reports for shift communication.
• Complete cashier and closing reports securely.
• Accept and deliver wake-up calls accurately.
• Communicate emergencies and maintain contingency lists.

Skills

People-oriented demeanor

Attention to detail

Team collaboration

Job description

A hospitality recruitment agency is seeking a Front Desk Agent in Philadelphia, PA. This full-time role pays $18.03/hour and involves organizing guest check-ins, providing local information, and completing cashier reports. The ideal candidate possesses a warm demeanor and strong attention to detail, ensuring excellent guest experiences. Opportunities for community involvement and various employee discounts are also provided.