Hotel Front Desk & Guest Experience Specialist

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Valley Forge Casino Resort in King of Prussia, PA, seeks an attentive front desk associate to provide welcoming check-in/out experiences. You will assist guests with information on hotel services, events, and local attractions while maintaining accurate registrations and billing.

Strong communication and cash handling skills are essential. The role requires basic office equipment operation, a 45 WPM typing speed, and the ability to multitask during peak periods.

Qualifications

• High school diploma or equivalent is required.
• At least 6 months of front desk experience is preferred.
• Must be able to operate basic office equipment and telephones.
• Typing speed of 45 WPM; 10-key experience is a plus.
• Must be able to communicate clearly with guests in English.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with information about hotel, amenities, and events.
• Sell rooms using customer service and yield management.
• Resolve guest inquiries and complaints about hotel services and local attractions.
• Complete registration forms and input data into computer systems.
• Retrieve and distribute room keys and balance transactions at shift end.
• Operate LMS, CMS, and Hot Sauce/Espresso systems as needed.
• Coordinate with Executive Hosts regarding hotel stays.
• Run reports and handle cash/credit procedures for charges.
• Perform other duties as assigned by management.

Skills

Front desk experience

Excellent customer service

Ability to type 45 WPM

10-key proficiency

English communication

Cash handling

Multitasking

Stand for long periods

Knowledge of hotel key system

Education

High school diploma or equivalent

6 months front desk experience

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Valley Forge Casino Resort in King of Prussia, PA, seeks an attentive front desk associate to provide welcoming check-in/out experiences. You will assist guests with information on hotel services, events, and local attractions while maintaining accurate registrations and billing.

Strong communication and cash handling skills are essential. The role requires basic office equipment operation, a 45 WPM typing speed, and the ability to multitask during peak periods.