Guest Experience Houseperson - Clean, Welcoming Spaces

mcrhotels.com; King of Prussia (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Hampton Inn Philadelphia/King Of Prussia (Valley Forge) is seeking a Houseperson to support front-line hospitality standards and keep public areas and guest rooms clean and organized. You will greet guests warmly, help with luggage, and assist in maintaining a safe, welcoming environment throughout your shift.

Strong teamwork and the ability to follow established guidelines are essential. The role requires flexibility in scheduling, including evenings, nights, weekends, and holidays, with a

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.Neverwork while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Luggage Handling: Store and retrieve luggage or packages for guests in storage areas, as needed.
• Cleaning and Trash Management: Clean and maintain guest hallways, stairwells, service areas and ice rooms; collect trash from exterior receptacles and grounds; deliver trash and soiled linen to the laundry.
• Furniture Upkeep: Monitor placement and condition of public space furniture; report issues to management.
• Restocking: Maintain stock levels in guest floor linen closets and guest amenities; replenish amenities in guestrooms; stock and maintain housekeeping cart.

Skills

Guest service mindset

Communication skills

Follow guidelines

Teamwork

Flexibility

Job description

Hampton Inn Philadelphia/King Of Prussia (Valley Forge) is seeking a Houseperson to support front-line hospitality standards and keep public areas and guest rooms clean and organized. You will greet guests warmly, help with luggage, and assist in maintaining a safe, welcoming environment throughout your shift.

Strong teamwork and the ability to follow established guidelines are essential. The role requires flexibility in scheduling, including evenings, nights, weekends, and holidays, with a