Guest Experience Front Desk Associate

GCP Prussia Hotel Management; King of Prussia (PA); On-site; USD 21,000 - 29,000; Full time

Job summary

Residence Inn in King of Prussia, PA, is seeking a Front Desk Agent to greet guests, check them in/out, and provide outstanding service consistent with Marriott standards. This role emphasizes accuracy in billing and strong communication with hotel teams.

Requirements include a high school diploma and prior customer service experience. Daily responsibilities include managing reservations, records, and interdepartmental communications in a fast-paced hotel environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills with guests and colleagues.
• Proficiency in reading, writing, and speaking English.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests in a friendly, professional manner following Marriott standards.
• Process reservations, check-ins, and check-outs efficiently.
• Provide exceptional guest service and respond promptly to requests.
• Maintain accurate guest records, billing, and payments; balance cash and nightly reports.
• Communicate effectively with housekeeping, maintenance, and security.

Skills

Communication skills

Interpersonal skills

English proficiency

Multitasking

Education

High School Diploma

Job description

Residence Inn in King of Prussia, PA, is seeking a Front Desk Agent to greet guests, check them in/out, and provide outstanding service consistent with Marriott standards. This role emphasizes accuracy in billing and strong communication with hotel teams.

Requirements include a high school diploma and prior customer service experience. Daily responsibilities include managing reservations, records, and interdepartmental communications in a fast-paced hotel environment.