Front Desk Guest Services Pro — Flexible Hours, Growth

Crowne Plaza Philadelphia - King of Prussia; King of Prussia (PA); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Growth opportunities

Zusammenfassung

Crowne Plaza Philadelphia - King of Prussia is seeking a friendly front desk agent to welcome guests, register arrivals, and handle guest accounts. You will provide keys, room numbers, and assist with special requests to ensure a memorable stay.

In this high-energy role, you’ll manage bookings, answer inquiries by phone and in person, coordinate with housekeeping, and maintain calm under pressure while delivering outstanding customer service.

Qualifikationen

• Experience with Microsoft Office and reservation systems.
• High school diploma or GED.
• Excellent interpersonal, time management, and customer service skills.
• 1 year in hospitality as hotel front desk agent or similar preferred.
• Comfortable handling telephone calls and stressful situations.

Aufgaben

• Maintain accurate records of guest accounts.
• Coordinate with housekeeping to ensure rooms are ready.
• Welcome, register, check-in/check-out guests and record payments.
• Manage bookings in-person, online, and by phone, and assist with room details and rewards programs.

Kenntnisse

Interpersonal skills

Time management

Customer service

Stress management

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Jobbeschreibung

Crowne Plaza Philadelphia - King of Prussia is seeking a friendly front desk agent to welcome guests, register arrivals, and handle guest accounts. You will provide keys, room numbers, and assist with special requests to ensure a memorable stay.

In this high-energy role, you’ll manage bookings, answer inquiries by phone and in person, coordinate with housekeeping, and maintain calm under pressure while delivering outstanding customer service.