Front Desk Agent

Hilton Garden Inn – Newtown Square; Newtown Township (Delaware County); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Hilton Garden Inn – Newtown Square in Newtown Square, PA is seeking a friendly Front Desk Agent to welcome guests, manage check-ins and check-outs, and provide exceptional service.

The role requires strong communication, the ability to handle inquiries and payments, coordination with housekeeping, and a professional appearance to create a smooth hotel experience. The position involves working flexible shifts, including nights and weekends, to ensure guest satisfaction.

Qualifications

• Previous experience in hotel front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including nights and weekends.
• Strong organizational skills and attention to detail.
• Proficient with basic computer applications and reservation systems.
• Professional appearance and demeanor.

Responsibilities

• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of reservations and room assignments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and maintain cash drawer with accuracy.
• Provide information about hotel services, local attractions, and directions.
• Perform other front desk duties as assigned.

Skills

Communication

Interpersonal skills

Flexibility

Detail oriented

Time management

Adaptability

Tools

Reservation systems

Job description

We are seeking a friendly and professional Front Desk Agent to join our team in Newtown Square, PA. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing check-ins and check-outs, and ensuring a smooth and welcoming experience at our hotel.

Responsibilities

• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of reservations and room assignments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and maintain cash drawer with accuracy.
• Provide information about hotel services, local attractions, and directions.
• Perform other front desk duties as assigned.

Qualifications

• Previous experience in hotel front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including nights and weekends.
• Strong organizational skills and attention to detail.
• Proficient with basic computer applications and reservation systems.
• Professional appearance and demeanor.

Work Schedule

This position requires flexibility to work nights, weekends, and holidays as needed.