Guest Experience Concierge

Paycom - ATS; Highland Springs (VA); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401K with company match

Employee discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to greet and register guests, answer questions, and help with reservations and local recommendations. You will process payments, assign rooms, and ensure smooth operations at the front desk in a busy hotel environment.

Ideal candidates will have prior front desk or hospitality experience, strong communication skills and a commitment to exceptional guest service.

Qualifications

• Experience in front desk or hotel reception is preferred.
• Strong prioritization and time management skills are required.
• Attention to detail and a reliable mode of transportation are essential.

Responsibilities

• Greet guests, register and assign rooms.
• Issue room keys and provide escort instructions as needed.
• Transact payments and manage guest accounts.
• Answer inquiries about hotel services, directions and local attractions.
• Assist with reservations and other guest requests.

Skills

Customer service

Time management

Attention to detail

Communication

Teamwork

Education

High school diploma or GED

Tools

Telephone switchboard

Job description

Shamin Hotels is seeking a Guest Service Agent to greet and register guests, answer questions, and help with reservations and local recommendations. You will process payments, assign rooms, and ensure smooth operations at the front desk in a busy hotel environment.

Ideal candidates will have prior front desk or hospitality experience, strong communication skills and a commitment to exceptional guest service.