Guest Experience Front Desk Specialist

Sheraton Grand Rapids Airport; Grand Rapids (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord is hiring a Front Desk Clerk in Grand Rapids to deliver exceptional guest service and create a welcoming experience for all guests. You will check guests in/out, manage reservations, handle special requests, and provide information on hotel services and amenities.

The role requires strong communication, reliability, and the ability to multitask in a busy environment; full-time hours with an emphasis on evenings, weekends, and holidays are included.

Qualifications

• Strong communication and guest service skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Guest service

Multitasking

Detail-oriented

Stand for long periods

Education

High school diploma

Job description

Concord is hiring a Front Desk Clerk in Grand Rapids to deliver exceptional guest service and create a welcoming experience for all guests. You will check guests in/out, manage reservations, handle special requests, and provide information on hotel services and amenities.

The role requires strong communication, reliability, and the ability to multitask in a busy environment; full-time hours with an emphasis on evenings, weekends, and holidays are included.