Guest Experience Lead - Front Desk (Flexible Schedule)

Tapestry Conshohocken; Grand Rapids (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with Company Match

Tuition assistance

Discounted room rates

Job summary

Concord in Grand Rapids, MI is seeking a Front Desk Clerk to deliver friendly, attentive service and ensure guests feel welcomed throughout their stay. You will check guests in/out, handle reservations, and assist with inquiries while maintaining records and a tidy lobby.

Responsibilities include processing payments, answering calls, and following safety procedures. The role requires a flexible schedule including evenings and weekends, with full-time hours at a hotel location.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Attention to detail

Cash handling

Basic computer skills

Education

High school diploma or equivalent

Tools

POS system

Reservation software

Job description

Concord in Grand Rapids, MI is seeking a Front Desk Clerk to deliver friendly, attentive service and ensure guests feel welcomed throughout their stay. You will check guests in/out, handle reservations, and assist with inquiries while maintaining records and a tidy lobby.

Responsibilities include processing payments, answering calls, and following safety procedures. The role requires a flexible schedule including evenings and weekends, with full-time hours at a hotel location.