Guest Experience Specialist

Concord Hospitality Enterprises Co.; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-manag

Training, development, and career

Job summary

Concord Hospitality Enterprises Co. in Charlotte, NC invites you to join as a Front Desk Clerk or Guest Services Clerk. You will greet guests, handle check-ins and inquiries, and ensure a warm, efficient start to every stay.

This role requires a friendly demeanor, strong communication, the ability to multitask in a fast-paced hotel environment, and attention to detail with guest privacy. Evening, weekend, and holiday shifts are common, with training and growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal communication

Multitasking

Professionalism

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Hospitality/customer service experience (preferred)

Job description

Concord Hospitality Enterprises Co. in Charlotte, NC invites you to join as a Front Desk Clerk or Guest Services Clerk. You will greet guests, handle check-ins and inquiries, and ensure a warm, efficient start to every stay.

This role requires a friendly demeanor, strong communication, the ability to multitask in a fast-paced hotel environment, and attention to detail with guest privacy. Evening, weekend, and holiday shifts are common, with training and growth opportunities.