Guest Experience Front Desk Leader

Concord Embassy Suites; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Career growth & learning

401(k) plan with company match

Health coverage (medical, dental, and视

Paid time off & vacation

DailyPay

Tuition reimbursement

Employee discounts on brands &サービス

Community service programs

Job summary

Atrium Hospitality is hiring for a full-time front desk role in Concord, NC. You will oversee front desk operations, handle check-ins/outs with warmth, train teammates, and resolve guest issues to ensure a positive guest experience.

We offer strong growth opportunities, healthcare, 401(k) matching, and various employee perks. This is a hands-on role requiring physical stamina and tech-savviness to operate hotel systems.

Qualifications

• Customer service experience is required.
• Hospitality or leadership experience is preferred.
• High school diploma or equivalent is required.
• Tech savvy enough to use hotel systems with confidence.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and serve as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members as a friendly coach.
• Resolve guest issues quickly and professionally, leaving guests satisfied.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership experience

Tech literacy

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality is hiring for a full-time front desk role in Concord, NC. You will oversee front desk operations, handle check-ins/outs with warmth, train teammates, and resolve guest issues to ensure a positive guest experience.

We offer strong growth opportunities, healthcare, 401(k) matching, and various employee perks. This is a hands-on role requiring physical stamina and tech-savviness to operate hotel systems.